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Customer Service

Updated: Sep 22, 2021

To succeed on zimmi, and in your future professional goals, its important to provide great customer service. Treating your clients as if they are valued is important to ensure success of your service, and to get future orders. Happy customers will leave you raving reviews, which other potential clients will see. 4 and 5 star reviews also help you earn letters of recommendation to the college or employer of your choice from our zimmi executive team.

Now that you know why customer service is so important, lets discuss how to deliver a great customer experience. Great customer service means following best practices like valuing customers’ time, having a pleasant attitude, and providing knowledgeable answers to their question. You are the expert in your service, and you should present yourself in such a way. Here are 5 tips to get you going:

  1. Know your service– you should know your service inside and out before you offer the service on zimmi. Customers are expecting you to be the expert, making their lives a little easier, not more complicated. Your job is to help your clients get the most out of their purchase and feel like they have gotten true value for their money.

  2. Keep a positive attitude– Attitude is everything, and a positive attitude goes a long way in providing excellent customer service. Greet clients when they contact you in a professional and courteous manner, thanking them for taking the time to reach out to you. Remember, every person who contacts you is a potential client and first impressions make a HUGE impact.

  3. Respond in a timely manner– Remember not to leave your clients hanging at any phase of the order process. Whether its their first time contacting you, or they are checking in for a status update, open and timely communication is key to showing clients they are valued. And if you are in school from 9-3 EST and unable to communicate during those hours, be sure to note that on your profile so your clients know when to expect a response.

  4. Be a good listener– Paying attention to customer feedback includes looking back over the prior communication and listening in real-time. Show your customers you hear them when they take the time to speak to you. Listening increases the chances that you’ll hear your customers’ problems and can effectively solve them, resulting in happier customers.

  5. Keep your word– If you promise something, making sure you deliver on it is common-sense customer service. Don’t let your customers down. Keeping your word is about respect and trust. This includes honoring delivery times and completing each component of the service that you promised.

And remember- you’re not alone. If you need support, feel free to contact us.

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